Wisteria House was audited by Dementia Care Matters for their prestigious ‘Butterfly Award’.  This involved an independant consultant trainer auditing the home every 5 minutes in the lounges, dining areas and conservatory monitoring the quality of life of the people within these rooms for 5 hours. 

No home in Plymouth had ever achieved this award and only one other home in Devon had achieved it. 

There are 6 levels to this award, Level 6 being the lowest and Level 1 being the highest.  To achieve the Butterfly status award from Dementia Care Matters you must receive a Level 3 or above. 

We are delighted and exceedingly proud that we achieved a Level 1, this is classified as – A home that provides exceptional personal centred Dementia care.

Very few homes in the U.K hold a level 1 award.

In the feedback there were many positive features, my favourites are:-

A very loving, compassionate, caring, energetic and non-judgemental team of staff some of whom have only recently come to work in dementia care.

A warm, friendly atmosphere throughout the home, where staff look like friends to the people living there.

People were not left ‘alone’ by staff in lounges for any length of time and staff were constantly looking at ways to connect with people.

An environment that looks, sounds and feels like home.

An absence of controlling care, with an emphasis on promoting people to be free to do and be what they are able to.

A real ‘go with flow’ atmosphere to the day.

Lots of mutual regard demonstrated between the people living here.

I was presented the award by David Sheard and his staff team at the Safeguarding Emotions Matter in Dementia Care on the 30th April 2014 at Surrey University.
I would like to thank not just the whole staff team but also the people living in home, especially the people not living with a Dementia and also the people who are living in the early stages of journey through Dementia.  They have enabled us to be a community through their positive mutual regard and supportive help that they offer to everyone living and working at Wisteria House. 

Thank you, Hugs and Kisses, Louise xxx

Great news, Wisteria House has won another award!

Wisteria House was audited by Gwen Coleman from Dementia Care Matters for the prestigious Butterfly Award.

A Dementia Care Matters consultant observed, scored and recorded every 5 minutes, in each of the communal rooms within Wisteria House throughout the day.  Previously Wisteria House achieved 73% for category of positive Social Care and Postive Personal Care this year we achieved an amazing 87%.  The average in a care home is 35% in the UK.

Therefore Wisteria House has achieved the highest level 1 again.

'Overall Postive Features' were:-

There is a strong sense of well-being amongst people who live here and they look after each other.

People are enabled and given opportunities to take care of each other and the staff team such as brushing each other's hair or putting make up on.

Every opportunity is seized to do things and provide a real sense of purpose and occupation.

There is a real drive to promote good quality sleep at night time to ensure people feel refreshed and rested to enjoy the day together.  People do not sit unoccupied with their eyes closed.

In Wisteria House there is a strong drive to be part of the community not a home in isolation, people spend time outside in the garden when the weather allows.  A neighbour from around the corner walks to the front garden and says 'Oh it looks lovely!  I saw the bubbles and wanted to see what you are celebrating, you make the area look so nice.

A complete absence of controlling care; people are empowered and given choices.

The owner and manager model the apporoach embedded at Wisteria House for the whole staff team to see.

A staff team who are natural, warm and connected to the people who live at Wisteria House, creating a sense of family and friends coming together.

A staff team skilled 'Butterflying' who naturally know how to reach people.

A staff team who evidence through their interactions that they know about the people that live her.  Linking their communitcation and interactions to a person's life story.

Opportunites and encouragement given to enable people to be outside and experience the community; a visit to the shop or time spend out in the garden.

Lots of fun, laughter, love, hugs and kisses.

Congratulations to all the staff team and people living in the home for their amazing mutual regard they show each other and the staff team allowing the home to have a wonderful community spirit.

This year the staff team celebrated with a meal out with lots and lots of cocktails followed by bowling.  P.S. Well done to Carrie-Ann for winning the bowling, sorry I do love it when a woman wins!

Thank you, Hugs and Kisses, Louise xxx


Just a few brief comments:-

The whole staff team show huge amounts of love, kindness and genuine regard for people in all their interactions.

Great leadership and modelling from the owner and manager

Outstanding mix of different opportunities to occupy people built into the natural flow of the day.

The maintenance man was a particular star throughout the day constantly interacting with and involving people.



These are a selection of the positive comments we received:-

There is a warm relaxed family feel to life here at Wisteria House. Much thought and effort has gone into providing lots of opportunties for all the people who live here to chat, have fun and be fully occupied.  Through conversations and engagement, the story of people's lives i.e. their work, hobbies, interests and family are brought to life by the skillful team.

The genuine care, friendship and love between the whole team and people living their is demonstrated with closeness, hugs and kisses, sharing lives and moments together.  There is a mutual giving and exchange of care as the people who live here equally notice and take care of the team.  This is a huge reflection of the levels of wellbeing in the Wisteria Family.

Comfort objects such as dolls and soft toys are skillfully used and engaged with providing much comfort to the people living here who nuture these.  One woman finds comfort as she cradles and looks after her 'baby' and this is recognised as connecting to her work in the Red Cross, another woman sits with her 'dog' close by holding and stroking over the course of the day, this is fully supported and respected.

The team blend well together, their personalities complementing each other as they demonstrate their skill and knowledge moving effortlessly between people living here providing care, conversation and engagement.  There is a whole team approach to occupying people, this has been developed under Louise's guidance and continues to evolve.

Some of the people who live here have definite roles in 'running' the house and support day to day tasks, such as taking the bins out, helping to unload the shopping or helping to lay tables with cutlery at lunchtime.  It is clear these roles are enjoyed and provide purpose to people.

There is a postive and supportive approach to care and this is reflected in the level of well-being observed in the people who live here.  There is an absence of controlling care which was not observed over the course of the day.

The team demonstrate their ability to connect with people whatever the persons reality, validating emotion and feelings.  Relatives and friends are made welcome.

The people living here are at different points of Dementia and share a cosy, but relatively small space, however they live together very well and the team have to be acknowledged for this. They work hard to organise themselves to ensure all people are connected with and everyone in the household is reached.

One woman lives with a learning disability and two women have significant visiual impairments.  This requires the team to be mindful and aware of their communication techniques and approach.  The use of gentle touch and a close connection one woman reaches her despite her sight loss. Shifting to a reasurring, logical and reasoned approcah connects with the woman who has leanring disabiltiy.  The team evidence their success here through her progress in walking independently.


Care Quality Commission

Wisteria House Dementia Care Ltd received an 'OUTSTANDING' rating from CQC for the inspection on the 30th January 2016.

The Care Quality Commission publishes the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect. The link below will transfer you to CQC webstie.

Please use the link

For further comments and feedback from families please click here.